WGU Updated Information-Technology-Management Exam Questions and Answers by anabia

An Enterprise System is designed to integrate and manage the core business processes of an organization across different departments within a single unified digital platform. It enables seamless information sharing, coordination, and communication across functions such as finance, human resources, supply chain, sales, and customer service. By centralizing data and processes, enterprise systems help eliminate silos, reduce duplication of effort, and ensure that decision-making is based on accurate, real-time information.

Option A (Project management) is incorrect because project management software is intended for scheduling, task tracking, and collaboration on specific projects, not for cross-departmental integration of business processes.

Option C (Transaction processing system) is incorrect because a TPS is designed to handle day-to-day business transactions efficiently, such as order entry or payroll, but does not integrate operations across departments.

Option D (Data analysis platform) is incorrect because while data analysis platforms provide insights and support decision-making, they do not unify business processes or coordinate operations across multiple departments.

The Enterprise System, often in the form of Enterprise Resource Planning (ERP), is the correct solution because it streamlines operations, promotes cross-departmental collaboration, and supports integrated decision-making in line with organizational strategy.

Purpose of a Prototype:

A prototype is an interactive model that demonstrates how a system or interface works.

It allows clients to experience the functionality and interaction before full-scale development.

Why Other Options Are Incorrect:

Option A: Prototypes are not detailed development instructions.

Option C: Prototypes are not blueprints but are functional models.

Option D: Prototypes are dynamic and interactive, unlike static examples.

Significance of Training in Ethical IT Use:

Employees are the frontline in implementing and adhering to an organization's ethical IT practices.

Training ensures they understand company culture, ethical boundaries, and the importance of responsible IT behavior.

Benefits of Training:

Reduces risks related to unethical or accidental misuse of IT resources.

Promotes a culture of accountability and compliance.

Enhances employee awareness of legal and organizational policies.

Incorrect Options Analysis:

A. Software updates are unrelated to ethical understanding.

B. Reducing sensitivity to communication accuracy contradicts ethical IT use.

D. Training may reduce risks but is primarily focused on building cultural and ethical awareness.

References and Documents of Information Technology Management:

ITIL Service Management Policy Framework (Axelos Publications).

ISO/IEC 27001 and 27002 (Information Security Management).

Definition of Information Privacy Policy:

An Information Privacy Policy explains how an organization collects, uses, discloses, and manages customer or client data.

It addresses data protection, compliance with legal requirements (e.g., GDPR, HIPAA), and organizational transparency.

Purpose of an Information Privacy Policy:

Ensures customers know how their personal data is handled.

Builds trust and promotes ethical data usage practices.

Incorrect Options Analysis:

Email Privacy: Covers email communications but not broader data practices.

Social Media: Focuses on employee behavior on social platforms, not customer data.

Acceptable Use: Addresses general IT use policies, not specifically data privacy.

References and Documents of Information Technology Management:

General Data Protection Regulation (GDPR) Documentation.

ISO/IEC 27018: Cloud Privacy Framework (ISO Standards).

ITIL Foundation: Privacy Management in Service Design (Axelos Publications).