ServiceNow Updated CIS-HAM Exam Questions and Answers by theadora

A transfer order is a document that is used to execute the movement of hardware assets from one stockroom location to another within the same organization1.

A transfer order is created when there is a need to replenish, share, or relocate hardware assets between different stockrooms1.

A transfer order consists of one or more transfer order lines, each containing the information about the asset to be moved, such as the model, quantity, source stockroom, destination stockroom, and expected delivery date1.

A transfer order can be created manually or automatically based on predefined rules or thresholds1.

A transfer order goes through several stages, such as draft, approved, shipped, received, and closed1.

A transfer order can be tracked and managed using the Hardware Asset Management Workspace or the Transfer Order form1. References:

Transfer orders

A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.

HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.

HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.

Some of the HAM activities that require a component to be an IT asset are:

Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.

Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.

Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.

Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.

The other options that are not HAM activities are:

Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.

Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. References:

1: Hardware Asset Management

2: What is Hardware Asset Management?