ServiceNow Updated CIS-HAM Exam Questions and Answers by philippa

The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.

One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.

Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.

The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.

According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.

The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.

These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.

Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not. References:

Asset and configuration item (CI) management - ServiceNow