ServiceNow Updated CIS-HAM Exam Questions and Answers by adeline

• According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
• The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
• The elements that are provided by the hardware asset management content service are as follows1:
• Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

• The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
• The capability blueprint consists of five tiers, each representing a different level of capability and value.
• The five tiers are:
• The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. References:
• Hardware Asset Management Capability Blueprint
• Hardware Asset Management Maturity Model

 ServiceNow Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Normalization aligns assets under a common display name based on the product’s unique model number. ServiceNow uses the United Nations Standard Products and Services Code (UNSPSC) as the global standard for product recognition during hardware model normalization. UNSPSC is a hierarchical classification of products and services that provides a common language for exchange of information across markets and countries. References: Automation Simplifies Hardware Asset Management, Work with hardware normalization, Hardware Model Normalization

According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:

• Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
• Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.

Other information that can be tracked in an asset record are:

• Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
• Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.
• Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.

References: Asset form, Hardware Asset Management: Record Keeping, Hardware Asset Inventory Management, Hardware Asset Workspace, Getting Started with ServiceNow Hardware Asset Management