Salesforce pass4test salesforce-communications-cloud Premium Exam Questions by Drew q54 vce pdf

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Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Code:	Salesforce-Communications-Cloud Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	77 Q&A's	Shared By:	drew

Question 12

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

•They often need to refer back to their documents for routine customer requests

•They are able to handle the majority of customer request themselves despite of current challenges

•Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?

Options:

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

Leverage the CPQ cart for all cases minimize the implementation effort

Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Discussion

Question 13

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

Options:

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Create an orchestration plan and define a scenario for each top product offer

Discussion

Question 14

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Options:

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Discussion

Question 15

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

Options:

The product services sold can undergo future attribute changes

The Product sold is a device accessory such as phone case

The product/service sold is high volume, one time billing event, such as a pay per view

The product services sold will have child features added in the future

The product Service sold has a recurring charge

Discussion

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