Salesforce Updated Salesforce-Communications-Cloud Exam Questions and Answers by rayaan

To include Product A every time Bundle B is sold, with the option for users to opt-out but not exceed a quantity of more than 1, the configuration should set the cardinality Min to 0 (allowing opt-out), Max to 1 (limiting to one product), and default to 1 (included by default). This setup in the product catalog ensures that Product A is automatically included with Bundle B, but users have the flexibility to remove it if desired, without exceeding the allowed quantity.References:Salesforce Communications Cloud product catalog and bundle configuration guidelines.

To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:Salesforce CPQ documentation on price lists, entries, and context rules.

To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:Salesforce CRM Analytics documentation and churn prediction best practices.

When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned. Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.