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Salesforce Updated Energy-and-Utilities-Cloud Exam Questions and Answers by ismaeel

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Salesforce Energy-and-Utilities-Cloud Exam Overview :

Exam Name: Energy and Utilities Cloud Accredited Professional (AP-207)
Exam Code: Energy-and-Utilities-Cloud Dumps
Vendor: Salesforce Certification: Accredited Professional
Questions: 75 Q&A's Shared By: ismaeel
Question 8

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Options:

A.

Confirm customer entitlements for field service appointments.

B.

See a list of all service and work types available in the system.

C.

Accurately confirm and verify customer details.

D.

Check available field service time slots for the week.

Discussion
Question 9

The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.

What two processes can modify the look and feel of the application?

Options:

A.

Modify the VEELogoCard FlexCard to change the customer logo.

B.

Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

C.

Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

D.

Modify the application Page Layout to change/add/remove selected elements

Discussion
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Question 10

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.

Which two pricing metadata are needed when defining this price with Industries CPQ?

Options:

A.

A Pricing Plan Entry, with type as Price and charge type as Recurring

B.

A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

C.

A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

D.

A Pricing Variable, with type as Price and charge type as Recurring

Discussion
Question 11

An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.

Which object does the Energy and Utilities Cloud data model use to store this information?

Options:

A.

Contract

B.

Account

C.

Asset

D.

Premise

Discussion
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