Salesforce exactexam energy-and-utilities-cloud Questions Bank by Maisy q28 vce pdf

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Exam Name:	Salesforce Energy and Utilities Cloud Accredited Professional Exam
Exam Code:	Energy-and-Utilities-Cloud Dumps
Vendor:	Salesforce	Certification:	Accredited Professional Certification
Questions:	75 Q&A's	Shared By:	maisy

Question 12

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer

service portal that provides customers with a 360-degree view of their energy and utility accounts and

includes guided processes for common actions.

Which Energy and Utilities Cloud application should they use?

Options:

Customer Acquisition Management

Energy and Utilities Contact Center Console

Experience Self-Serve Portal

Utility Self-Serve Portal

Discussion

Question 13

An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.

Which two functionalities should the energy and utilities consultant use for the customer data model?

Options:

Use the Account Contact Relation object

Use the Consumer Account record type

Enable Person Accounts to model consumers.

Use Contacts just for B2B scenarios.

Discussion

Question 14

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.

Which two courses of action should the consultant recommend?

Options:

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

Discussion

Question 15

Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?

Choose 2 answers

Options:

Create an Experience cloud site to set up a sample digital experience site on your target org.

Set up Utilities self-serve templates on your target org.

Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

Create customer community user profiles for the Utilities self-serve portal.

Discussion

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