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Salesforce Updated Energy-and-Utilities-Cloud Exam Questions and Answers by ayyub

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Salesforce Energy-and-Utilities-Cloud Exam Overview :

Exam Name: Energy and Utilities Cloud Accredited Professional (AP-207)
Exam Code: Energy-and-Utilities-Cloud Dumps
Vendor: Salesforce Certification: Accredited Professional
Questions: 75 Q&A's Shared By: ayyub
Question 20

An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.

What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

Options:

A.

Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

B.

Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

C.

Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

D.

Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make

implementations simple and easy

Discussion
Question 21

When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

Options:

A.

Caserdated data

B.

Contact data

C.

Meter reading data

D.

Billing related data

Discussion
Question 22

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

What license is needed to complete this customer requirement?

Options:

A.

Salesforce Field Service license

B.

Salesforce Contact Center license

C.

Energy and Utilities Base Service license

D.

Salesforce Service Console license

Discussion
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