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Accredited Professional Certification Salesforce Energy and Utilities Cloud Accredited Professional Exam

Salesforce Energy and Utilities Cloud Accredited Professional Exam

Last Update Dec 13, 2024
Total Questions : 40

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Questions 2

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.

What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

Options:

A.  

Service Cloud

B.  

Contract Lifecycle Management (CLM)

C.  

Configure Prince Quote (CPQ)

D.  

Energy and utility Base

Discussion 0
Questions 3

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees

Which three changes are disrupting the energyand utilities market?

Options:

A.  

Regulatory and technology changes

B.  

Digital first and work-from anywhere in real time

C.  

Removing the complexity from the business

D.  

Capitalization of the cloud

E.  

Customer expectations and values

Discussion 0
Questions 4

Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Options:

A.  

Metadata API

B.  

Streaming data API

C.  

SSO data access

D.  

Omnichannel data access

Discussion 0
Questions 5

What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

Options:

A.  

Salesforce Export Wizard

B.  

OmniStudio DataPacks

C.  

IDX Workbench

D.  

DataLoader.io

Discussion 0
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