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Salesforce Updated OmniStudio-Consultant Exam Questions and Answers by kinza

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Salesforce OmniStudio-Consultant Exam Overview :

Exam Name: Salesforce Certified OmniStudio Consultant Exam (SP25)
Exam Code: OmniStudio-Consultant Dumps
Vendor: Salesforce Certification: Salesforce Consultant
Questions: 142 Q&A's Shared By: kinza
Question 32

A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.

What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

Options:

A.

Using a simple search ..

B.

Using a complex search algorithm

C.

Based on dynamic inputs from Omniscript fields

D.

Based on static values set up during configuration

Discussion
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Question 33

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

Options:

A.

Deploy the existing OmniScript to the Community portal using OmniOut.

B.

Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C.

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D.

Duplicate the existing OmniScript and deploy the new script on the website.

Discussion
Question 34

A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

Options:

A.

OmniScripts

B.

FlexCards

C.

Integration Procedures

D.

DataRaptors

Discussion
Question 35

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options:

A.

Customer IntellView

B.

Lightning Record Page

C.

OmniScript

D.

FlexCards

Discussion
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