Pegasystems Updated PEGAPCDC87V1 Exam Questions and Answers by ahad

To prevent offer overexposure, the appropriate suppression rule is to suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days. This ensures that once a customer interacts with any mortgage offer three times within a 10-day period, they will not see any mortgage offers for the next 10 days. This rule helps in maintaining a good customer experience by avoiding overexposure.

To implement the required changes for the mortgage offers, you should create two separate change requests in the 1:1 Operations Manager portal. This ensures each change is tracked and managed individually.

Update Suitability Condition for Fifteen-Year Fixed-Rate Mortgage Offer:

Step 1: Log into the 1:1 Operations Manager Portal.

Step 2: Create a change request for updating the suitability condition of the Fifteen-Year Fixed-Rate Mortgage offer.

Step 3: Specify the details of the change, including the new suitability condition (Credit Score > 450).

Step 4: Submit the change request for approval and implementation.

Introduce a New Offer - Twenty-Year Fixed-Rate Mortgage:

Step 1: In the 1:1 Operations Manager Portal, create a new change request for introducing the Twenty-Year Fixed-Rate Mortgage offer.

Step 2: Define the new offer, including its eligibility, applicability, and suitability conditions (Credit Score > 600).

Step 3: Configure the necessary treatments and engagement policies for the new offer.

Step 4: Submit this change request for approval and implementation.

Best Practices:

Creating separate change requests ensures that each modification is properly documented and approved, reducing the risk of errors and making it easier to track changes.

This approach also allows for independent testing and validation of each change before it goes live.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Managing business-as-usual changes with Pega 1:1 Operations Manager" section.

Pega documentation on "Creating change requests in 1:1 Operations Manager".

By following these steps, U+ Bank can effectively manage the changes to their mortgage offers, ensuring that both the updated suitability condition and the new offer are correctly implemented.

 Understanding Customer Events:

Customer events are interactions triggered by specific actions or behaviors of the customer.

In this case, an incomplete transaction due to a slow internet connection is an event that prompts further action.

 Email with Link to Continue Transaction:

Sending an email with a link to continue an incomplete transaction is a response to a customer event.

This type of communication is designed to help the customer complete their intended action, improving user experience.

 Verification:

The documentation categorizes interactions like these as customer events.