Itil chinesedumps legit Itil-4-specialist-create-deliver-and-support Exam Download by Monroe q7 vce pdf

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Exam Name:	ITIL 4 Specialist: Create, Deliver and SupportExam
Exam Code:	ITIL-4-Specialist-Create-Deliver-and-Support Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	73 Q&A's	Shared By:	monroe

Question 12

An organization is moving from a process-based approach to a value-stream based approach for managing user issues.

Which of these activities should the organization do FIRST?

Options:

Consider how the service desk teams can be involved at an earlier stage in the creation of a service.

Identify the activities which could be improved by the use of automation

Understand which steps contribute least to the support of the service

Understand the situations in which incidents and service requests will be initiated

Discussion

Question 13

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Options:

Allow users to reset their own passwords using an automated tool

Train service desk agents to categorize password resets as service requests

Automatically assign a high priority to password reset requests to resolve them faster

Encourage users to remember or safely record their passwords to reduce the number of password resets

Discussion

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Question 14

A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

Options:

Think and work holistically

Progress iteratively with feedback

Focus on value

Optimize and automate

Discussion

Question 15

A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

Options:

Introduce rules for innovation and adaptability across all teams

Have leaders actively demonstrate and promote innovative practices

Limit the cultural shift initiatives to only the newer employees

Base performance evaluations solely on the number of innovative ideas generated