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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview :

Exam Name:	ITIL 4 Specialist: Create, Deliver and SupportExam
Exam Code:	ITIL-4-Specialist-Create-Deliver-and-Support Dumps
Vendor:	ITIL	Certification:	ITIL 4 Managing Professional
Questions:	73 Q&A's	Shared By:	taha

Question 20

An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

Options:

Cooperation

Servant leadership

Algorithmic task

Heuristic task

Discussion

Question 21

An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service.

Which approach should the organization follow when creating a value stream to support the new service?

Options:

Create one value stream for every lifecycle phase of support requests

Create one value stream for the entire set of support activities

Create one value stream for each support team

Create separate value streams for practices, people, tools and suppliers

Discussion

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