HRCI Updated PHR Exam Questions and Answers by lloyd

In mediation, the mediator acts as a neutral facilitator who helps the parties communicate and reach a voluntary, mutually agreeable solution. The mediator does not impose a decision but encourages open dialogue.

Official Extract:

"Mediation involves a neutral third party facilitating discussions between disputing parties to help them reach a mutually acceptable resolution without imposing a decision."

(Source: HRCI PHR Content Outline 2024–2025, Employee and Labor Relations Section, Alternative Dispute Resolution)

Auditory learners retain information best by hearing it. Storytelling engages listening skills, emotional memory, and allows auditory learners to better absorb and remember information.

Official Extract:

"Auditory learners benefit most from hearing information, making lectures, storytelling, discussions, and audio recordings effective instructional methods."

(Source: HRCI PHR Content Outline 2024–2025, Learning and Development Section, Learning Styles and Training Delivery)

The National Labor Relations Act (NLRA) protects an employee’s right to engage in concerted activity, including complaining about labor rights violations and union representation issues, even on social media. Terminating an employee for asserting Weingarten rights can be a direct violation.

Official Extract:

"The NLRA protects employees' rights to discuss terms and conditions of employment and to assert union representation rights without fear of retaliation."

(Source: HRCI PHR Content Outline 2024–2025, Employee and Labor Relations Section, Labor Law Compliance)

An internal scan evaluates the organization's current resources — such as financial, human, and operational assets — to assess strengths and weaknesses as part of strategic planning.

Official Extract:

"An internal scan assesses existing organizational resources, workforce competencies, and operational capabilities to inform strategic goal setting."

(Source: HRCI PHR Content Outline 2024–2025, Business Management Section, Organizational Assessment)