Exin Updated CDFOM Exam Questions and Answers by lucca

Customer satisfaction surveys must be concise, relevant, and easy to complete. EPI’s service improvement guidance emphasizes that survey fatigue occurs when surveys are overly long or contain too many detailed questions, causing customers to abandon them. The most common reason for low participation isexcessive number of questions, making the survey time-consuming or overwhelming. In modern service environments, customers expect short, focused surveys that can be completed quickly. Surveys with more than a handful of core questions often have dramatically reduced response rates.

Option A (not enough questions) would not reduce participation; shorter surveys typically perform better. Option B (not sent by the data center manager) may influence perception but does not typically impact participation significantly. Option D (postal mail) is outdated but still not as strong a factor as excessive survey length—especially because the question does not indicate this method was used.

Therefore, the most likely root cause for poor participation is thatthe survey had too many questions.

In EPI’s organizational framework, ajob descriptionis a core document used to clearly define:

Responsibilities

Tasks

Required skills

Reporting relationships

Expected deliverables

Operational boundaries

The primary purpose is to ensureclarity of job scope, which enables:

Alignment of responsibilities

Prevention of role ambiguity

Proper expectation setting

Performance evaluation transparency

Workforce planning

While job descriptions may indirectly influence salary, promotions, or career paths, these arenottheir primary purpose.

Thus, the correct answer isB.

EPI DCFOM-Aligned Reference Concepts (Paraphrased)

Job descriptions define job scope, tasks, and responsibilities.

They support clarity and alignment within the organizational structure.

Incident Management’s primary objective is:

“Restore normal service as quickly as possible and minimize business impact.”

This aligns precisely with the scenario described.

Why other options are incorrect:

A: Change management governs planned changes, not restoration.

B: Capacity management ensures sufficient resources, not incident recovery.

D: Equipment lifecycle deals with long-term asset management.

Thus,Cis correct.

EPI DCFOM-Aligned Reference Concepts (Paraphrased)

Incident management focuses on fast service restoration and minimizing impact.

Central to service operations and SLA protection.

In a co-location environment, the data center operator manages the facility infrastructure—power, cooling, space, security—but does not directly control how customers operate their IT equipment. However, sustainability programs aim to reduce total energy consumption, which includes IT loads. Since the operator cannot mandate hardware usage or impose arbitrary power reductions, the appropriate method ispromoting awareness and issuing recommendationsthat help customers optimize their systems.

These recommendations may include best practices such as consolidating workloads, improving server utilization, removing unused equipment (“zombie servers”), adopting more efficient storage architectures, using virtualization, and refreshing legacy hardware. This aligns with EPI’s sustainability principles, where collaboration and customer education play a key role in reducing energy consumption in shared environments.

Option A is incorrect because, although customers control IT loads, the operatorcaninfluence them through guidance and programs. Option B is unsafe and violates contractual power allocations. Option D imposes limitations not covered by typical co-location contracts and could disrupt customer operations.

Thus,providing optimization recommendationsis the best and most realistic approach.