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EPI Data Centre Certified Data Center Facilities Operations Manager

Certified Data Center Facilities Operations Manager

Last Update Nov 25, 2025
Total Questions : 60

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Questions 2

The organization is implementing an information security management system (ISMS).

What is the common process model to follow?

Options:

A.  

SMART

B.  

PCI-DSS

C.  

ROI

D.  

PDCA

Discussion 0
Questions 3

Which, of the items below, is not part of operational cost (OPEX)?

Options:

A.  

Cost of staffing

B.  

Replacing the fans and belts of an air-conditioner

C.  

Acquisition of real estate

D.  

Annual software license fees

Discussion 0
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Questions 4

Which action is most appropriate when the standard warranty does not meet the business requirements?

Options:

A.  

Increase staff standby levels

B.  

Review with the service provider and – budget permitted – discuss a service contract to extend the services beyond the standard warranty coverage

C.  

Write-off the investment and purchase new equipment

D.  

Purchase additional spare parts

Discussion 0
Questions 5

Customers complain that reported incidents are responded to at first but then seem to disappear after a while with the customer no longer receiving a proper follow-up.

What is the most likely cause of this?

Options:

A.  

The service desk application is not configured to send automatic ‘ticket closed’ emails

B.  

The overall staff skill levels are insufficient to support the customer

C.  

Incomplete shift hand-over

D.  

The data center does not have adequate contingency in the resource allocations

Discussion 0

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