Cisco Updated 500-443 Exam Questions and Answers by eoin

A distinction between Packaged CCE and Unified CCE, specifically regarding call transfers, is that transfers that require Service Provider interaction via the NIC are supported by a PCCE Deploymentin a 2K deployment model only. This means that PCCE can only support pre-routing call flows with NIC in a limited scale, while UCCE can support pre-routing call flows with NIC in any deployment model. References = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101

A Dialed Number must be mapped within CCE to a Call Type, which in turn points to a scheduled Routing Script. This allows CCE to route calls based on the dialed number and apply different treatments and reports for different call types. References = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2

 A JNDI name (include the jdbc/ portion) is one of the ways a Database Action Element is configured in the Call Studio application, as it specifies the name of the data source that is configured in the VVB to access the database. C SQL Query is another way a Database Action Element is configured in the Call Studio application, as it defines the SQL statement that is executed on the database to perform an operation or retrieve data. References = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 48

A One of the data sources that are created in CUIC by default once the installation is completed is CUIC Data Source, as it connects to the CUIC database that stores report definitions and user information. B Another data source that is created in CUIC by default once the installation is completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides real-time data for reports and dashboards. References = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8