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Cisco Certification Advanced Administration and Reporting of Contact Center Enterprise

Advanced Administration and Reporting of Contact Center Enterprise

Last Update Dec 10, 2023
Total Questions : 60

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Questions 4

What is referred to as a switch leg on CVP?

Options:

A.  

Script request from CVP to UCCE/PCCE

B.  

Ingress SIP call leg from Ingress gateway to CVP

C.  

Ringtone call from CVP to WB

D.  

Agent call initiated by CVP

Discussion 0
Questions 5

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

Options:

A.  

SPOG

B.  

Agent PG/CTIServer

C.  

AWDB

D.  

IDS

E.  

Finesse

Discussion 0
Questions 6

What are two ways the Call Studio Application is built or executed? (Choose two.)

Options:

A.  

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

B.  

Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

C.  

The project is built using WB.

D.  

The project is built using Call Studio.

E.  

VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

Discussion 0
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Questions 7

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

Options:

A.  

It delivers this String via SIP invite to the Virtual Voice Browser.

B.  

It defers this string via HTTPS to the Virtual Voice Browser.

C.  

It delivers this string via HTTP to the Virtual Voice Browser.

D.  

It does not deliver this information to wb.

Discussion 0

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