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Courses and Certificates WGU Information Technology Management QGC2

WGU Information Technology Management QGC2

Last Update Nov 1, 2026
Total Questions : 210

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Questions 2

An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.

Which phase of CRM does this describe?

Options:

A.  

Predicting

B.  

Defining

C.  

Reporting

D.  

Analyzing

Discussion 0
Questions 3

Why is collaboration between the chief information officer (CIO) and the chief marketing officer (CMO) essential in digital strategy?

Options:

A.  

To give the marketing team control over IT operations

B.  

To prevent overlap between IT and marketing functions

C.  

To coordinate strategic efforts across the organization

D.  

To reduce the role of marketing in technology decisions

Discussion 0
Questions 4

What is a customer relationship management (CRM) system used for?

Options:

A.  

To provide fundamental decision-making support.

B.  

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.  

To improve supplier and customer relations and increase revenues.

D.  

To increase customer loyalty and retention and increase an organization's profitability.

Discussion 0
Questions 5

A company's IT team often struggles to track the location of laptops and mobile devices across departments.

Which type of software would support this function?

Options:

A.  

Backup and recovery software

B.  

Patch management software

C.  

Asset management software

D.  

Service request tracking software

Discussion 0
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