Expert Answers to WGU Exam Information-Technology-Management Questions

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Courses and Certificates WGU Information Technology Management QGC2

WGU Information Technology Management QGC2

Last Update Dec 17, 2025
Total Questions : 210

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Questions 2

An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.

Which phase of CRM does this describe?

Options:

Predicting

Defining

Reporting

Analyzing

Discussion 0

Questions 3

Why is collaboration between the chief information officer (CIO) and the chief marketing officer (CMO) essential in digital strategy?

Options:

To give the marketing team control over IT operations

To prevent overlap between IT and marketing functions

To coordinate strategic efforts across the organization

To reduce the role of marketing in technology decisions

Discussion 0

Questions 4

What is a customer relationship management (CRM) system used for?

Options:

To provide fundamental decision-making support.

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

To improve supplier and customer relations and increase revenues.

To increase customer loyalty and retention and increase an organization's profitability.

Discussion 0

Questions 5

A company's IT team often struggles to track the location of laptops and mobile devices across departments.

Which type of software would support this function?

Options:

Backup and recovery software

Patch management software

Asset management software

Service request tracking software

Discussion 0

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