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Field Service Lightning program Salesforce Certified Field Service Consultant (SP23)

Salesforce Certified Field Service Consultant (SP23)

Last Update Apr 26, 2024
Total Questions : 163

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Questions 4

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.

Which approach should a Consultant recommend to realign available resources with open work?

Options:

A.  

Resource Schedule Optimization

B.  

Emergency scheduling

C.  

Global optimization

D.  

Customer First scheduling

Discussion 0
Questions 5

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

Options:

A.  

Service Due Date

B.  

Customer Working Hours

C.  

Customer Entitlement

D.  

Service Urgency

Discussion 0
Questions 6

Universal Containers (UC) has enabled Salesforce Field

Service and installed the managed package. UC wants to

ensure that Technicians can update their own

appointments’ status using the Dispatcher console Gantt

chart.

Which steps should the Consultant take to meet these

requirements?

Options:

A.  

Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

B.  

Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

C.  

Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

D.  

Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Discussion 0
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Questions 7

Which two scenarios are fully supported by Maintenance Plans?

Choose 2? answers

Options:

A.  

Appointments on the first Tuesday of the month

B.  

Site inspections during the first week of the "year

C.  

Quarterly sales visits to a customer

D.  

Weekly recurring appointments at 8:00 AM

Discussion 0

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