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Field Service Lightning program Salesforce Certified Field Service Consultant (FS-Con-101)

Salesforce Certified Field Service Consultant (FS-Con-101)

Last Update Sep 11, 2026
Total Questions : 163

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Questions 2

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this?

Choose ? answers

Options:

A.  

Leverage the Match Skills Work Rule when scheduling appointments.

B.  

Leverage the Match Skills Scheduling Policy when scheduling appointments.

C.  

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

D.  

a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

Discussion 0
Questions 3

Universal Containers Technicians frequently need to request more parts from another inventory location when

stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Options:

A.  

Create a Shipment and a Productrequest line item.

B.  

Create a Product Consumed and a Produc request line item.

C.  

Create a Product Request and a Product request line item.

D.  

Create a Work Order Line Item and a Product request line item.

Discussion 0
Questions 4

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

Options:

A.  

Create a new ServiceAppointment with a different Crew.

B.  

Edit the Service Appointment and add a néew Service Resource.

C.  

Update the Service Crew on the Service Appointment’s Work Type.

D.  

Use the Crew Management tool to add Service Resources to the Crew.

Discussion 0
Questions 5

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Options:

A.  

Create a Shipment and a Product request line item.

B.  

Create a Product Consumed and a Produc request line item.

C.  

Create a Product Request and a Product request line item.

D.  

Create a Work Order Line Item and a Product request line item.

Discussion 0
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