Expert Answers to Salesforce Exam Field-Service-Consultant Questions

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Field Service Lightning program Salesforce Certified Field Service Consultant (WI25)

Salesforce Certified Field Service Consultant (WI25)

Last Update Apr 29, 2025
Total Questions : 163

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Questions 2

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Options:

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

Discussion 0

Questions 3

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.

What are two ways the Consultant can meet this requirement?

Choose ? answers

Options:

Configure and add excluded and required resource Work Rules to scheduling policies.

Configure resource preferences on the Account or Work Order.

Configure and add excluded and required resource business objectives to scheduling policies.

Configure customer preferences on the Service Resource record.

Discussion 0

Questions 4

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

Options:

An Entitlement Process must be applied to both Cases and Work Orders.

Milestones for Work Orders can be configured in Setup.

Milestones for Work Orders can be set up from the metadata API.

A new Entitlement Process requires selecting a single Entitlement Process Type.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

Discussion 0

Questions 5

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.

Which approach should a Consultant recommend to realign available resources with open work?

Options:

Resource Schedule Optimization

Emergency scheduling

Global optimization

Customer First scheduling

Discussion 0

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