Expert Answers to Salesforce Exam Field-Service-Consultant Questions

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Field-Service-Consultant Salesforce Certified Field Service Consultant (SP25)

Salesforce Certified Field Service Consultant (SP25)

Last Update Jul 14, 2025
Total Questions : 163

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Questions 2

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this?

Choose ? answers

Options:

Leverage the Match Skills Work Rule when scheduling appointments.

Leverage the Match Skills Scheduling Policy when scheduling appointments.

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

Discussion 0

Questions 3

Universal Containers Technicians frequently need to request more parts from another inventory location when

stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Options:

Create a Shipment and a Productrequest line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

Discussion 0

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Questions 4

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

Options:

Create a new ServiceAppointment with a different Crew.

Edit the Service Appointment and add a néew Service Resource.

Update the Service Crew on the Service Appointment’s Work Type.

Use the Crew Management tool to add Service Resources to the Crew.

Discussion 0

Questions 5

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.

How can Universal Container Technicians achieve this for each product requested?