Salesforce dumpskey field Service Lightning Program Field-service-consultant Full Course Free by Benny q56 vce pdf

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Exam Name:	Salesforce Certified Field Service Consultant (FS-Con-101)
Exam Code:	Field-Service-Consultant Dumps
Vendor:	Salesforce	Certification:	Field Service Lightning program
Questions:	163 Q&A's	Shared By:	benny

Question 16

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

Options:

Investigate the Work Order lifecycle.

Confirm the Technician's mobile device is online.

Verify the Dispatcher ran the Service Appointment data job.

Review Service Appointment automation.

Discussion

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Question 17

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?

Options:

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Discussion

Question 18

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create workskills for the Service Resources?

Choose TWO answers

Options:

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Create the work skills using Setup. Manually as Resources.

Discussion

Question 19

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.

Which three options are available to the Dispatcher? Choose 3 answers

Options:

Select a Service Appointment from the list and use the “Schedule” action.

Select a Service Appointment from the list, use the “Change Status” action and “Dispatch.”

Select multiple Service Appointments from the list and bulk schedule them.

gy Select a ServiceAppointment from the list, use the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, use the “Edit” action and allocate the Resource.