Exam Name: | Salesforce Certified Field Service Consultant (SP25) | ||
Exam Code: | Field-Service-Consultant Dumps | ||
Vendor: | Salesforce | Certification: | Field-Service-Consultant |
Questions: | 163 Q&A's | Shared By: | benny |
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers