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Salesforce Strategy Designer Salesforce Certified Strategy Designer Exam

Salesforce Certified Strategy Designer Exam

Last Update Apr 27, 2024
Total Questions : 153

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Questions 4

A cross-disciplinary design team is looking at an affinity map of insights.

Which question should the team use to prioritize and turn them into design opportunities?

Options:

What constraints would we have to overcome?

Why is this insight valuable?

Do we have the capability to develop this?

Discussion 0

Questions 5

Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.

When evaluating ideas for this program, which criteria should strategy designers use?

Options:

Desirability, viability, and feasibility

Novelty, privacy, and

Competitive advantage, impact, and own ability

Discussion 0

Questions 6

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.

Which option reflects the format of the design challenge statement"?

Options:

As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

Unify platforms and centralize support operations to save customers time and reduce business costs.

How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

Discussion 0

Questions 7

Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.

Which Salesforce product should be considered for this business need?

Options:

Revenue Cloud

Commerce Cloud

Marketing Cloud

Discussion 0

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