ServiceNow Updated CIS-DF Exam Questions and Answers by sunny

Within theCommon Service Data Model (CSDM), regulatory, security, and compliance-related information—especially forPII and PCI—must be modeled at thebusiness and information level, not at the infrastructure or service offering level. The correct location for this data isBusiness Applications combined with Information Objects.

Business Applicationsrepresent the logical applications that support business capabilities and processes. Since compliance obligations (such as GDPR, PCI-DSS, or HIPAA) are assessed based on how the business uses data—not how many servers host the application—this is the correct anchor point for audit-relevant context.

Information Objectsare explicitly designed to capturewhat data is processed, stored, or transmittedby an application, including data classifications such as PII, PCI, PHI, or confidential business data. They allow organizations to document regulatory scope, retention rules, encryption requirements, and audit controlswithout overloading CI recordsor polluting infrastructure classes.

Option A is incorrect because Technical Service Offerings and Groups focus on operational support and service delivery, not regulatory data context. Option C is also incorrect because Customer Service Offerings describe how services are consumed, while databases are technical components; neither is the authoritative place for compliance definitions.

Therefore,Business Applications and Information Objectsare the correct CSDM constructs to support audits and regulatory compliance, makingOption Bthe correct answer.

TheRuntab in theCSDM Data Foundations Dashboardfocuses on enablingoperationalized, risk-aware use cases, includingIntegrated Risk Management (IRM)andEntity Scoping. These use cases require organizations to understandwhat data is processed,where it resides, andwhich technical components are involved, rather than only service impact for ITSM.

Information Objectsplay a central role at this stage.

Option Ais correct becauseBusiness Applications related to Information Objectsallow organizations to identifywhat types of data (PII, PCI, PHI, regulated data)are processed by each business application. This relationship is essential forrisk classification, regulatory compliance, and audit scopingin IRM. Without it, risk assessments lack data sensitivity context.

Option Dis also correct becauseLogical CIs (such as databases, schemas, or data stores) related to Information Objectsestablishwhere sensitive data is stored or processedat a technical level. This enables IRM to trace risk from business context down to technical exposure, supporting control testing, issue management, and remediation prioritization.

Option B (Location hierarchy) supports foundational data quality but does not directly enable risk or entity scoping. Option C (Business Applications to Application Services) is critical forservice impact and Change/Incident Management, but it is more aligned toservice operationsrather thanrisk and data-centric scoping, which is the focus of the Run playbooks for IRM.

Therefore, the correct answers areA and D, as they directly supportIRM entity scoping, regulatory analysis, and risk visibilitythrough CSDM-aligned data modeling.

TheAgent Client Collector (ACC)inServiceNowis designed to collect inventory data fromendpoints that are not consistently reachableby traditional Discovery methods. ACC is especially valuable where credential-based, network-based discovery is impractical or impossible.

Devices in secure environments(Option C), such as isolated networks, restricted zones, or highly regulated environments, often block inbound discovery traffic. ACC runs locally on the device and securely sends inventory data outward, making it ideal for these scenarios.

Devices that intermittently connect to the network(Option D), such as laptops, remote endpoints, or roaming devices, are another core use case. Traditional Discovery requires the device to be reachable during scheduled scans, which is unreliable for mobile or off-network assets. ACC ensures inventory data is collected whenever the device is online.

Option A (data center servers) is better served byagentless Discovery, which provides deeper infrastructure and relationship data. Option B (network devices in the DMZ) are typically discovered usingSNMP and network discovery, not ACC.

ACC complements Discovery as part of a layered ingestion strategy, ensuring accurate inventory coverage across diverse environments.

Therefore, the correct answers areC – Devices in secure environmentsandD – Devices that intermittently connect to the network.

In CMDB modeling, accurately defining relationships is critical for impact analysis, service mapping, and Change Management. In this scenario,Application Serverscan hostmultiple Applications, andApplications can also run across multiple Application Servers(for example, in clustered, load-balanced, or distributed architectures).

This architectural reality defines amany-to-many relationshipbetween the Application Server table and the Application table.

InServiceNow, many-to-many relationships are common for application hosting models, especially in modern environments that use horizontal scaling, redundancy, or containerized workloads. Modeling this correctly ensures that incidents, changes, and outages affecting a single server can be accurately traced to all impacted applications—and vice versa.

A one-to-many or many-to-one relationship would incorrectly assume exclusivity in one direction, which does not reflect real-world application deployment patterns. A one-to-one relationship would be even more restrictive and inaccurate.

Therefore, the correct relationship type isA – Many-to-many, which aligns with CMDB best practices and CSDM service modeling principles.