ServiceNow Updated CIS-DF Exam Questions and Answers by jorgie

InServiceNow, theDuplicate CI Remediatoris designed to resolve duplicate records while preserving themost authoritative datafrom each source. Data Foundations guidance clearly states thatautomated discovery is the system of record for technical attributes, such as IP address, hostname, and operational status, while manually maintained records often containvaluable business context, such as relationships to business applications or services.

In this scenario, the discovered CI contains the most accurate and up-to-datetechnical data, making it the correct CI to retain as the primary record. However, the manually imported CI has acritical relationship to a business application, which is essential for impact analysis, incident prioritization, and CSDM alignment. Deleting this CI without preserving the relationship would result in loss of business context and reduced CMDB value.

The Duplicate CI Remediator supportsselective merging, allowing administrators to retain one CI while merging specific attributes or relationships from the duplicate. Option C reflects this best practice by retaining the discovered CI and merging the relationship from the manually imported CI, ensuring both technical accuracy and business relevance are preserved.

Options A and D would result in the loss of important relationship data, while Option B would discard the discovered CI, violating the principle that discovery should be the authoritative source for technical attributes.

Therefore,Option Cis the correct and Data Foundations–aligned answer.

Within the CMDB class dictionary inServiceNow, attributes can be inherited from parent classes or defined directly on a specific class. To identify attributes createdspecifically for the Windows Server class, administrators must use theAddedtab.

TheAddedtab displays attributes that areunique to the selected classand not inherited from parent classes (such as Server or Computer). This is essential for understanding class-specific extensions—like Windows-only configuration details—that were introduced to support platform requirements, discovery enhancements, or organizational needs.

TheAlltab shows every attribute available to the class, including inherited and added attributes, which makes it difficult to isolate class-specific additions. TheChildtab focuses on attributes inherited by subclasses, not attributes introduced at the current class level. TheDerivedtab shows attributes calculated or derived from other data, not necessarily those created specifically for the class.

Using theAddedtab supports best practices for configuration transparency, impact analysis during upgrades, and governance—especially important in Data Foundations to minimize unnecessary customization and maintain upgrade-safe designs.

Therefore, the correct answer isB – Added.

Duplicate identifies data quality issues where the same asset is modeled more than once, violating CMDB trust principles.

Required ensures minimum viable CI creation and update—critical for ingestion and lifecycle integrity.

Orphan highlights broken relationships, which directly impact impact analysis, Service Mapping, and Change Management.

Stale flags CIs that are no longer being refreshed by Discovery or other sources but still exist in the CMDB.

Recommended improves completeness and usability, supporting operational and reporting use cases without being mandatory.

Audit validates data correctness by comparing CI field values against predefined templates or policies.

This exact mapping is what ServiceNow expects in CMDB Health Dashboard–related exam questions and real-world implementations.