WalkMe follows a specific sequence to determine whether content should appear on a page:
Web page loads: The page must load for WalkMe to initialize and evaluate content.
Segmentation: Segmentation rules (e.g., user role, behavior) determine if the content is relevant to the user.
Individual item conditions: Specific conditions for each content item (e.g., element visibility, URL rules) are checked to finalize display.
This order ensures that WalkMe efficiently evaluates global applicability before checking item-specific criteria, optimizing performance and relevance.
The other options are incorrect:
Option Areverses the order of page load and segmentation.
Option Cincludes Start Points, which are specific to Smart Walk-Thrus, not general content display.
Option Dplaces individual conditions first, which is illogical as the page must load first.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6: Content Display Logic):
“WalkMe content display follows this order: (1) Web page loads, initializing WalkMe; (2) Segmentation rules filter based on user attributes; (3) Individual item conditions, such as URL or element rules, determine final display.”
The courseGetting Started with Building WalkMe Solutionsexplains:
“The sequence for content display is web page load, followed by segmentation to target users, and then individual item conditions to confirm content relevance.”
Option B correctly outlines the order of operations.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.6: Content Display Logic., WalkMe Editor User Guide, “Content Display Process” Section., Course:Getting Started with Building WalkMe Solutions, Module 3: Understanding ContentDisplay., ]