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SAP Updated C_C4H510_21 Exam Questions and Answers by lyla-rose

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SAP C_C4H510_21 Exam Overview :

Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Exam Code: C_C4H510_21 Dumps
Vendor: SAP Certification: SAP Certified Application Associate
Questions: 117 Q&A's Shared By: lyla-rose
Question 8

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Options:

A.

Create knowledge base articles in SAP Service Cloud.

B.

Integrate with MindTouch.

C.

Configure the relevant question in scoping.

D.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Discussion
Question 9

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

Options:

A.

Write an e-mail to your implementation partner.

B.

Write a message to SAP via social media.

C.

Report an incident in SAP Service Cloud and forward to the requester.

D.

Report an incident in SAP Service Cloud and forward to the provider.

Discussion
Question 10

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Options:

A.

Add an account team member.

B.

Use e-malis as a response to a ticket.

C.

Add a reference to an account.

D.

Add a reference to a service contract.

Discussion
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Question 11

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

Discussion
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