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SAP Certified Application Associate SAP Certified Application Associate – SAP Service Cloud 2111

SAP Certified Application Associate – SAP Service Cloud 2111

Last Update Nov 25, 2025
Total Questions : 117

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Questions 2

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Options:

A.  

Price scale

B.  

Cross-selling list

C.  

Price list

D.  

Pricing procedure

Discussion 0
Questions 3

Which of these template formats is supported by the Data Workbench?

Options:

A.  

csv

B.  

Raw data

C.  

XML

D.  

HTML

Discussion 0
Questions 4

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

A.  

Web service message monitoring

B.  

Custom reports

C.  

Interactive dashboards

D.  

Standard reports

E.  

Inner join data sources

Discussion 0
Questions 5

Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for

selection.

What could be the reason?

Options:

A.  

You need to be maintained as the contact for the installed base.

B.  

The installed base is in status "In Preparation" and needs to be activated.

C.  

The address of the installed base does not match the account.

D.  

You need to update the skills in the service ticket and the installed base.

Discussion 0
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