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SAP Certified Application Associate SAP Certified Application Associate - SAP Service Cloud 2111

SAP Certified Application Associate - SAP Service Cloud 2111

Last Update May 8, 2024
Total Questions : 117

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Questions 4

Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for

selection.

What could be the reason?

Options:

A.  

You need to be maintained as the contact for the installed base.

B.  

The installed base is in status "In Preparation" and needs to be activated.

C.  

The address of the installed base does not match the account.

D.  

You need to update the skills in the service ticket and the installed base.

Discussion 0
Questions 5

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

Options:

A.  

No security issues with mashup outside of corporate network

B.  

Offline access is available

C.  

Real-time data access

D.  

No additional authorization concept is required

E.  

Existing reports can be reused

Discussion 0
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Questions 6

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

A.  

Save the file in XML

B.  

Download the migration template.

C.  

Schedule an MORO Job.

D.  

Map the data fields with the offered data fields in the migration template.

Discussion 0
Questions 7

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Options:

A.  

Add an account team member.

B.  

Use e-malis as a response to a ticket.

C.  

Add a reference to an account.

D.  

Add a reference to a service contract.

Discussion 0
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