Pegasystems Updated PEGACPSSA23V1 Exam Questions and Answers by sage

The assignment urgency 6.5 hours after the case reaches the assignment with the given SLA configuration would be 95 (B). Here's the calculation: The initial urgency is 20. The case reaches the goal after 5 hours, adding 10 to the urgency, making it 30. Since the deadline is at 2 hours and has been exceeded by 4.5 hours, the urgency increases by 25, making it 55. Now, with the passed deadline events occurring every hour and increasing urgency by 5, after 1.5 hours, this would occur 1 additional time (since it's half an hour into the next hour), adding 5 to the urgency. Therefore, the total urgency after 6.5 hours is 20 (initial) + 10 (goal) + 25 (deadline) + 5 (passed deadline event) = 60. However, since the deadline urgency increase occurs at the 2-hour mark, the urgency would be 20 + 25 = 45 at 2 hours, and then after reaching the goal at 5 hours, additional 10 is added, making it 55, and then one passed deadline event adds 5 more, making the total 60. Since the deadline urgency is already accounted for at the 2-hour mark, it should not be added again after the goal. Therefore, the correct total urgency would be 20 (initial) + 10 (goal) + 25 (deadline) + 40 (8 passed deadline events) = 95.References: Pega Community documentation on SLAs and urgency calculation.

An association rule differs from a class join in that it is a reusable rule that can be used by anyone with appropriate permissions when creating reports. This makes it available across multiple reports. Class joins, on the other hand, are specific to each report definition and are not reusable in the same way. References: Pega Reporting Guide - Associations vs. Joins.

To create a custom status named Open-Review to be applied to assignments in one application, create a Field Value record named Open-Review for .pyStatusWork with the Apply To class set to the class group (A). This approach allows you to customize the status values used in your application and ensure that they are available for use in assignments within the specified class group, which typically corresponds to an application.References: Pega Community documentation on Field Value records and status values.

When properties are encrypted in Pega Platform, they cannot be used in filter conditions for reports because the data is in a non-readable format. To apply filters, the data must be decrypted, which is not typically done within the reporting tool. References: Pega Platform Help - Data Encryption.