Avaya Updated 71801X Exam Questions and Answers by hussain

Avaya IX™ Messaging supports legacy CallPilot Contact Center Integration features, ensuring business continuity for CallPilot/call center implementations. This includes features like “MLink,” “Access,” and “GiveIVR.” The integration of these features into Avaya IX™ Messaging does not require a specific session manager but does necessitate a session manager in general to support the integration. This allows for a seamless transition from CallPilot to Avaya IX™ Messaging, providing a secure, flexible, and scalable messaging platform that integrates with existing telephony environments.

References: The information is based on the details provided in the Cerium Networks article on migrating from Avaya CallPilot to IX Messaging1, which outlines the support for legacy CallPilot contact center integration features within Avaya IX™ Messaging.

In CTI (Computer Telephony Integration), theAutomatic Number Identification (ANI)parameter allows a caller’s records to be retrieved from the database while the call is forwarded to the appropriate party. ANI provides information about the calling party’s telephone number, which can be used for various purposes such as routing the call, identifying the caller, and retrieving relevant data from databases. When a call is forwarded, the ANI information is passed alongwith the call to ensure seamless handling and accurate routing based on the caller’s identity.References:

• Avaya Control Manager Overview and Specification
• Avaya IX Messaging Feature Guide
• Avaya Experience Platform Solution Description
• Avaya Cloud Developers
• Using Workspaces Experience Platform: Messaging
• Avaya Documentation

The Avaya Messaging Voice Server Node (VSN) architecture supports a variety of components that are essential for unified messaging and communication services. Two of the supported components are:

• Audio / FAX / ASR / TTS: This includes audio messaging, fax support, automatic speech recognition (ASR), and text-to-speech (TTS) services.
• Message Networking: This allows for the integration and networking of messages across different systems and platforms.

These components are integral to providing a comprehensive unified messaging solution that can cater to diverse communication needs within an organization.

References: The support for these components in the Avaya Messaging VSN architecture is detailed in Avaya’s official support documentation and product descriptions12.

When encountering data synchronization issues between the CS (Consolidated Server) and the VSNs (Voice Servers), it is essential to investigate the relevant log files. In this case, you would look into the following log folder:

• IX-Messaging Install drive > UC > IX > Logs

These logs contain valuable information about system events, errors, and synchronization processes. Analyzing these logs can help identify the root cause of synchronization issues and guide troubleshooting efforts.

References: The recommended log folder path is based on Avaya’s documentation and best practices for diagnosing and resolving synchronization-related problems[3].