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SAP Certified Associate SAP Certified Associate - Implementation Consultant - SAP Service Cloud

SAP Certified Associate - Implementation Consultant - SAP Service Cloud

Last Update Nov 2, 2025
Total Questions : 80

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Questions 2

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

Options:

A.  

Scoping in the Configuration Workbench

B.  

Social media channel configuration

C.  

Approval process for social media import run

D.  

Work distribution

Discussion 0
Questions 3

In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2correct answers to this question.

Options:

A.  

The registered product is not assigned to an installed base.

B.  

The warranty is not assigned to an installed base.

C.  

The warranty is not assigned to a registered product.

D.  

The warranty is expired.

Discussion 0
Questions 4

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2correct answers to this question.

Options:

A.  

Account

B.  

Products

C.  

Categories

D.  

Installed base

Discussion 0
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Questions 5

Which of the following apply to scoping and fine-tuning? Note: There are 2correct answers to this question.

Options:

A.  

The activity list is automatically generated by the system based on your scoping decisions.

B.  

Fine-tuning is the process of generating the activity list byAnswer:ing que-stions about which business processes will be implemented.

C.  

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

D.  

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Discussion 0
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