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Accredited Professional Certification Salesforce Public Sector Solutions Accredited Professional (SU24)

Salesforce Public Sector Solutions Accredited Professional (SU24)

Last Update Dec 14, 2024
Total Questions : 96

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Questions 2

A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?

Options:

A.  

A Path targeted at Account

B.  

A Support Process targeted at Account

C.  

An Action Plan targeted at Account

D.  

An Action Plan Template targeted at Account

Discussion 0
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Questions 3

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.

What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

Options:

A.  

Change the Organization-Wide Default settings for Case to Public Read/Write

B.  

Create or modify a sharing set for the Profile used for the Site that gives access to Cases

C.  

Create or modify a permission set that gives access to Cases owned by the support team

D.  

Create or modify a share group for the Profile used for the Site that gives access to Cases

Discussion 0
Questions 4

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.

What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

Options:

A.  

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

B.  

OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type

C.  

Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

D.  

OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

Discussion 0
Questions 5

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

What tool(s) would be required to provide an application form like experience to enter this data?

Options:

A.  

OmniChannel, Flows, Apex, and DataLoader

B.  

Scripts, Einstein Al, Assessments, and Grants

C.  

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

D.  

Application Form, Lightning Web Components, Communities, and Applications

Discussion 0

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