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Salesforce Updated Public-Sector-Solutions Exam Questions and Answers by katherine

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Salesforce Public-Sector-Solutions Exam Overview :

Exam Name: Public Sector Solutions Accredited Professional (AP-222)
Exam Code: Public-Sector-Solutions Dumps
Vendor: Salesforce Certification: Accredited Professional
Questions: 100 Q&A's Shared By: katherine
Question 12

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for servicesand programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

Options:

A.

Install the ERM for PSS Managed Package

B.

Enable Person Account

C.

Enable Email-to-Case

D.

Enable Web-to-Case

E.

Install the ERM for PSS Unmanaged Package

Discussion
Question 13

Bobahaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven's employees take to resolve constituent servicequeries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.

In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

Options:

A.

Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

B.

Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

C.

Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

D.

Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.

Discussion
Question 14

A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.

What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?

Options:

A.

Create a Decision Matrix using BRE

B.

Create an Application Form using OmniScript Designer

C.

Create an Application Form using Web-to-Case

D.

Create an Expression Set using BRE

E.

Create an Application Form using Web-to-Lead

Discussion
Question 15

: 68

The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.

What three recommendations should a Technical Consultant provide to the city to achieve this?

Options:

A.

Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.

B.

Create a PDF form and integrate it with the Public Sector Solutions application intake form process

C.

Review the application forms and find logical points in the process that can be broken into shorter steps.

D.

Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.

E.

(Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Discussion
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