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Salesforce Updated Public-Sector-Solutions Exam Questions and Answers by shiloh

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Salesforce Public-Sector-Solutions Exam Overview :

Exam Name: Public Sector Solutions Accredited Professional (AP-222)
Exam Code: Public-Sector-Solutions Dumps
Vendor: Salesforce Certification: Accredited Professional
Questions: 100 Q&A's Shared By: shiloh
Question 24

A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.

What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

Options:

A.

Change the Organization-Wide Default settings for Case to Public Read/Write

B.

Create or modify a sharing set for the Profile used for the Site that gives access to Cases

C.

Create or modify a permission set that gives access to Cases owned by the support team

D.

Create or modify a share group for the Profile used for the Site that gives access to Cases

Discussion
Question 25

Which three require set up to configure a License Authorization?

Options:

A.

Business Type

B.

Regulatory Authority

C.

Inspection Type

D.

Regulatory Authorization Type

E.

Business Profile

Discussion
Question 26

A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.

What tool(s) would be required to provide an application form like experience to enter this data?

Options:

A.

OmniChannel, Flows, Apex, and DataLoader

B.

Scripts, Einstein Al, Assessments, and Grants

C.

OmniScripts, DataRaptors, Integration Procedures, and FlexCards

D.

Application Form, Lightning Web Components, Communities, and Applications

Discussion
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Question 27

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector

Solutions to enable their permit application and approval processes. Bobahaven's contact center

management team has noticed an increase in complaints to the contact center regarding lengthy application

response times.

Bobahaven has asked for guidance on identifying applications that are taking longer than the published

Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.

What should a technical consultant recommend to Bobahaven to solve this problem?

Options:

A.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

B.

Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

C.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

D.

Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the “application has breached the agreed SLA.

Discussion
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