Project Management Professional (PMP) July 2026 Update
Last Update Sep 8, 2026
Total Questions : 187
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A project manager is leading a complex project spanning multiple departments. During a recent status meeting, few team members and stakeholders expressed
concerns that they were missing some of the important project updates or that they were informed too late.
What should the project manager do?
A project team released the first phase of a newly developed IT system to their operations team a month ago. The project team is currently working on new tasks for
the next phase but is continually contacted by operations key users with their new findings.
What should the project manager do to avoid this situation in the future?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
In the Health Records Modernization project, stakeholder engagement and management is critical to the successful adoption of the project outcomes. How should the project manager approach management of the various stakeholder communication channels in the complex healthcare project? (Refer to the Health Records Modernization at Hospital Case Study exhibit.)
A project manager is assigned to a multimillion-dollar project. Senior stakeholders are not happy with the project objectives.
What should the project manager do?