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Dynamics 365 for Field Service Functional Consultant Associate Microsoft Dynamics 365 Field Service Functional Consultant

Microsoft Dynamics 365 Field Service Functional Consultant

Last Update Dec 6, 2023
Total Questions : 142

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Questions 4

Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.

To address this issue, you propose the use of predictive work duration (powered by Al) to help provide more realistic durations.

You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.

Which three factors can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.  

Incident Type

B.  

SLA

C.  

Time- related changes

D.  

Customer Agreement

E.  

Customer (service account)

Discussion 0
Questions 5

Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.

Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.  

Installation

B.  

Agreement

C.  

Returns

D.  

Inspection

E.  

Preventative Maintenance

Discussion 0
Questions 6

A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.

You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.

Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct match is worth one point.

Questions 6

Options:

Discussion 0
Questions 7

You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service. Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.  

Section description

B.  

Survey header

C.  

Footer text

D.  

Post-survey message heading

Discussion 0
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