Expert Answers to Microsoft Exam MB-220 Questions

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Dynamics 365 for Marketing Functional Consultant Associate Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

Last Update Jun 29, 2025
Total Questions : 248

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Questions 2

You are a marketing automation consultant. Your client wants to understand the benefits of using the natural language feature in Dynamics 365 Marketing.

Which two statements explain why your client may want to use the Natural Language feature? Each correct answer presents part of the solution.

Options:

Using the Natural Language feature allows marketers to build marketing journeys using simple words to specify touch points in the customer journey.

Using the Natural Language feature allows marketers to build segments using simple words to specify what audience they want to target.

When looking at a Marketing Journey created by another user, the Natural Language feature makes it easier to understand the logic of the journey and decide whether it meets the campaign goals.

When looking at a segment created by another user, the Natural Language feature makes it easier to understand the logic of the segment and decide whether it meets the target profile for a campaign.

Discussion 0

Questions 3

Using the Case Study information, indicate which Staff is responsible for performing each of the Activities listed below.

To answer, drag the Staff to the appropriate Activity. Each Staff item may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Options:

Discussion 0

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Questions 4

The time is currently 6:30pm on Monday night. You have been tasked with creating and sending a LinkedIn post on the company’s account advertising an event.

Following ProseWare’s standards, which two options will you choose when preparing this message? Each answer represents a partial solution.

Options:

Schedule Time is set to tomorrow at 9 am.

Post Visibility is set to Connections.

Schedule Time is set to immediate.

Post Visibility is set to Public.

Discussion 0

Questions 5

The marketing team asked you to enable SMS messaging for Dynamics 365 Customer Insights - Journeys using a default provider.

You signed up for a Twilio account and configured the account. You now need to set up Twilio in Customer Insights Journeys.

Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Questions 5