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ACSS - 7492 Avaya Aura® Call Center Elite Support Exam

Avaya Aura® Call Center Elite Support Exam

Last Update Apr 29, 2025
Total Questions : 83

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Questions 2

What would trigger a vector event error?

Options:

A.  

When vector processing reaches the maximum 1000 steps allowed

B.  

When vector processing reaches the- maximum 100 steps allowed

C.  

Misdirected calls

D.  

Call Denial

Discussion 0
Melody
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Colby Aug 17, 2024
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Neve
Will I be able to achieve success after using these dumps?
Rohan Oct 24, 2024
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Honey
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Antoni Oct 25, 2024
Good point. Thanks for the advice. I'll definitely keep that in mind.
Ayesha
They are study materials that are designed to help students prepare for exams and certification tests. They are basically a collection of questions and answers that are likely to appear on the test.
Ayden Oct 16, 2024
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Questions 3

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

Options:

A.  

UUI Treatment

B.  

Supplementary Service Protocol

C.  

BSR Available Agent strategy

D.  

BSR Application

Discussion 0
Questions 4

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.

Which requirement do they need to configure to install the server software?

Options:

A.  

Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

B.  

Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

C.  

Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

D.  

IIS only

Discussion 0
Questions 5

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

Options:

A.  

Reserve Agents

B.  

Weighted Advance Time

C.  

Dynamic Queue Position

D.  

Greatest Need

Discussion 0

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