Avaya Aura® Call Center Elite Support Exam
Last Update May 4, 2024
Total Questions : 83
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A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
How can an installer identify if a customer has the Call Center Elite package?
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
TESTED 05 May 2024
