Avaya Aura® Call Center Elite Support Exam
Last Update May 17, 2024
Total Questions : 83
Our ACSS - 7492 7492X exam questions and answers cover all the topics of the latest Avaya Aura® Call Center Elite Support Exam exam, See the topics listed below. We also provide Avaya 7492X exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Avaya 7492X resources to help you understand the topics covered in the exam, such as ACSS - 7492 video tutorials, 7492X study guides, and 7492X practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | Avaya Aura® Call Center Elite Support Exam |
| Exam Code | 7492X |
| Actual Exam Duration | The duration of the Avaya 7492X exam is 90 minutes. |
| Expected no. of Questions in Actual Exam | 52 |
| What exam is all about | The Avaya 7492X exam is a certification exam that tests the knowledge and skills of individuals in the field of Avaya Aura Call Center Elite Implementation and Maintenance. The exam covers topics such as call center architecture, installation and configuration of Avaya Aura Call Center Elite, troubleshooting and maintenance, and integration with other Avaya products. Passing this exam is a requirement for individuals who want to become certified as an Avaya Aura Call Center Elite Implementation and Maintenance Specialist. |
| Passing Score required | The passing score required in the Avaya 7492X exam is 68%. This means that you need to answer at least 68% of the questions correctly to pass the exam and earn your certification. The exam consists of 60 multiple-choice questions, and you will have 90 minutes to complete it. It is important to prepare thoroughly for the exam by studying the exam objectives, taking practice tests, and reviewing relevant study materials. |
| Competency Level required | Based on my understanding of certification exams in general, the competency level required for the Avaya 7492X exam is likely to be intermediate to advanced. This means that candidates should have a solid understanding of Avaya Aura Call Center Elite features and functionality, as well as the ability to configure and troubleshoot the system. Additionally, candidates may be expected to have knowledge of related technologies such as SIP, VoIP, and networking. It is recommended that candidates have practical experience working with Avaya Aura Call Center Elite before attempting the exam. |
| Questions Format | The Avaya 7492X exam consists of multiple-choice questions in a computer-based format. The exam includes 65 questions and has a time limit of 105 minutes. The questions are designed to test the candidate's knowledge and skills in various areas related to Avaya Aura Call Center Elite Implementation and Maintenance. The exam covers topics such as installation, configuration, troubleshooting, and maintenance of Avaya Aura Call Center Elite. The questions are designed to assess the candidate's ability to apply their knowledge to real-world scenarios and solve problems related to Avaya Aura Call Center Elite. |
| Delivery of Exam | The Avaya 7492X exam is an online proctored exam that can be taken from anywhere with a stable internet connection. The exam delivery type is computer-based and is conducted through the Avaya Learning Center. The exam consists of multiple-choice questions and is timed for 90 minutes. |
| Language offered | Based on the exam objectives and the nature of the certification, it is likely that the exam will cover technical language related to Avaya Aura Call Center Elite and related technologies, including VoIP, SIP, and networking protocols. The exam may also include industry-specific terminology related to call center operations and management. |
| Cost of exam | You can check the official Avaya website or contact their customer support for the latest pricing details. |
| Target Audience | Based on the product description and features, the target audience for Avaya 7492X is likely to be businesses and organizations that require a reliable and scalable communication solution. This may include small to large enterprises, government agencies, educational institutions, healthcare providers, and other industries that need to connect their employees, customers, and partners across different locations and devices. The Avaya 7492X is designed to provide advanced features such as voice and video conferencing, messaging, collaboration tools, and contact center capabilities, which can help improve productivity, customer satisfaction, and business outcomes. Therefore, the target audience may include IT managers, network administrators, communication specialists, and decision-makers who are responsible for selecting and implementing communication solutions for their organizations. |
| Average Salary in Market | The average salary for an Avaya Certified Implementation Specialist (ACIS) is around $80,000 per year. However, the salary may vary depending on the job role, location, and experience. |
| Testing Provider | You can check the official Avaya website or authorized training centers for information on how to take the exam. |
| Recommended Experience | I can provide you with the recommended experience for the Avaya 7492X exam. The Avaya 7492X exam is designed for individuals who have experience with Avaya Aura Call Center Elite Multichannel solution. It is recommended that candidates have at least two years of experience working with the Avaya Aura Call Center Elite Multichannel solution, including experience with installation, configuration, and troubleshooting. Candidates should also have a strong understanding of call center operations, including call routing, reporting, and management. Additionally, candidates should have experience with Avaya Aura Communication Manager and Avaya Aura Application Enablement Services. It is also recommended that candidates have a solid understanding of networking concepts, including TCP/IP, routing, and switching. Knowledge of virtualization technologies such as VMware is also beneficial. Overall, candidates should have a strong technical background and experience working with Avaya solutions to be successful in the Avaya 7492X exam. |
| Prerequisite | The prerequisite for the Avaya 7492X exam is to have a basic understanding of Avaya Aura Call Center Elite and Avaya Aura Communication Manager. It is recommended to have at least six months of experience working with these technologies before attempting the exam. Additionally, candidates should have a good understanding of networking concepts and protocols, as well as experience with IP telephony and SIP. |
| Retirement (If Applicable) | you can check the Avaya website or contact their customer support for more information. |
| Certification Track (RoadMap): | The certification track/roadmap for the Avaya 7492X exam is as follows: 1. Avaya Certified Support Specialist (ACSS) - Avaya Aura Call Center Elite 2. Avaya Certified Integration Specialist (ACIS) - Avaya Aura Call Center Elite 3. Avaya Certified Solution Specialist (ACSS) - Avaya Aura Call Center Elite 4. Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Call Center Elite 5. Avaya Certified Support Expert (ACSE) - Avaya Aura Call Center Elite 6. Avaya Certified Solution Expert (ACSE) - Avaya Aura Call Center Elite The Avaya 7492X exam is part of the ACSS certification track and is designed to test the candidate's knowledge and skills in configuring, managing, and troubleshooting Avaya Aura Call Center Elite. The exam covers topics such as call routing, reporting, agent management, and system maintenance. Passing the exam is a requirement for obtaining the ACSS certification in Avaya Aura Call Center Elite. |
| Official Information | https://www.avaya-learning.com/lms/#/training/catalog/offering/22173 |
| See Expected Questions | Avaya 7492X Expected Questions in Actual Exam |
| Take Self-Assessment | Use Avaya 7492X Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
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| Objective 5: | Network Call redirection (NCR)
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TESTED 18 May 2024
