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ACIS - 7392 Avaya Aura Call Center Elite Implementation Exam

Avaya Aura Call Center Elite Implementation Exam

Last Update May 4, 2024
Total Questions : 63

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Questions 4

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Options:

Use the display events command in the Communication Manager.

Use the lint history command in the Communication Manager.

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

Discussion 0

Questions 5

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

Options:

When the station has Auto Answer enabled

When the telephone extension is configured on the station form

When the agent's login ID Is administered in the switch

When the agent logs in at that extension

Discussion 0

Questions 6

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Options:

Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

Discussion 0

Questions 7

What is an abbreviated dialing list that is defined for the entire organization?

Options:

Entire

Personal

System

Group

Discussion 0

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avaya.passleader.pdf 7392x study guide.by saul.q25.vce.pdf

2024-03-20

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