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The KPI Institute Updated C-KPIP Exam Questions and Answers by artie

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The KPI Institute C-KPIP Exam Overview :

Exam Name: Certified KPI Professional Exam
Exam Code: C-KPIP Dumps
Vendor: The KPI Institute Certification: KPI Measurement
Questions: 75 Q&A's Shared By: artie
Question 8

Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?

Options:

A.

Target

B.

Benchmarking data

C.

Cost of data gathering

D.

Purpose

Discussion
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Question 9

Which KPI should be used to balance “First call resolution rate (%)”?

Options:

A.

Calls per hour (#)

B.

Call duration (# / time)

C.

Calls per staff (#)

D.

Improve call resolution

Discussion
Question 10

Which metrics are used for calculating “Capacity utilized (%)”?

Options:

A.

A = Capacity utilized (%)

B.

A = Capacity utilized (#); B = Capacity available (#)

C.

A = Capacity utilized (#); B = Capacity needed (#)

D.

A = Capacity planned (#); B = Capacity (#)

Discussion
Question 11

Which of the following KPIs measures customer advocacy?

Options:

A.

Net Promoter Score (NPS) (%)

B.

Complaints (#)

C.

Cross-sell (%)

D.

All the answers

Discussion
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