Expert Answers to The KPI Institute Exam C-KPIP Questions

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KPI Measurement Certified KPI Professional Exam

Certified KPI Professional Exam

Last Update Apr 25, 2026
Total Questions : 75

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Questions 2

Which of the following KPIs measures customer advocacy?

Options:

Net Promoter Score (NPS) (%)

Complaints (#)

Cross-sell (%)

All the answers

Discussion 0

Questions 3

Which metrics are used for calculating “Capacity utilized (%)”?

Options:

A = Capacity utilized (%)

A = Capacity utilized (#); B = Capacity available (#)

A = Capacity utilized (#); B = Capacity needed (#)

A = Capacity planned (#); B = Capacity (#)

Discussion 0

Questions 4

Which KPI should be used to balance “First call resolution rate (%)”?

Options:

Calls per hour (#)

Call duration (# / time)

Calls per staff (#)

Improve call resolution

Discussion 0

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Questions 5

Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?

Options:

Target

Benchmarking data

Cost of data gathering

Purpose

Discussion 0

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