Splunk Updated SPLK-3002 Exam Questions and Answers by amos

Define entities before creating services. When you configure a service, you can specify entity matching rules based on entity aliases that automatically add the entities to your service.

In Splunk IT Service Intelligence (ITSI), teams are used to organize services, KPIs, and other objects within ITSI to facilitate access control and management:

B.Services should be assigned to the 'global' team if all users need access to it:The 'global' team in ITSI is a built-in concept that denotes universal accessibility. Assigning services to the 'global' team makes them accessible to all ITSI users, irrespective of their specific team memberships. This is useful for services that are relevant across the entire organization.

C.By default, all services are owned by the built-in 'global' team and administered by the 'itoa_admin' role:This default setting ensures that upon creation, services are accessible to administrators and can be further re-assigned or refined for access by specific teams as needed.

D.A new team admin role should be created for each team. The new role should inherit the 'itoa_team_admin' role:This best practice allows for granular access control and management within teams. Each team can have its own administrators with the appropriate level of access and permissions tailored to the needs of that team, derived from the capabilities of the 'itoa_team_admin' role.

The concept of adding 'itoa admin roles' with read-only permissions contradicts the typical use case for administrative roles, which usually require more than read-only access to manage services and entities effectively.

When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.