ServiceNow Updated CIS-PA Exam Questions and Answers by anya

Analytics Centeris the workspace used to create and manageNext Experience DashboardsandData Visualizations. It provides a unified interface for building modern, interactive analytics experiences, including metric visualizations, time series, breakdown views, and dashboards.

Analytics Hub is primarily used forviewing and exploring existing analytics, not creating them. Reports Administration and Analytics Administration serve different purposes and do not support Next Experience dashboard creation. ServiceNow documentation explicitly identifies Analytics Center as the creation and management environment for Next Experience analytics content, making option D the correct answer.

By default, a newly created Platform Analytics indicator isVisible to Just Me, andVisible by All Rolesis set toFalse. This ensures that indicators are private to their creator until explicitly shared.

No role is required by default, and visibility must be intentionally expanded by updating the access control settings. This design supports governance and prevents incomplete or experimental indicators from being exposed prematurely. ServiceNow documentation confirms this default behavior, making option A the correct answer.

AnIndex Indicatorin Platform Analytics represents a composite score calculated from multiple supporting indicators. According to ServiceNow best practices, both theIndex and its supporting indicatorsshould be normalized so thathigher values represent better performance. Therefore, the correct configuration is atarget of 100%with aMaximizedirection.

This standardization ensures consistent weighting and scoring logic across all contributing indicators. If supporting indicators were set to Minimize or had inconsistent targets, the index calculation would produce misleading or inverted results. Options involving a 0% target are incorrect because index scores are designed to trend toward full achievement, represented as 100%. ServiceNow documentation clearly states that index indicators assume maximization logic for proper normalization and aggregation, making option D the correct and documented choice.