ServiceNow Updated CIS-PA Exam Questions and Answers by arwen

AFormula Indicatorin ServiceNow Platform Analytics allows you to calculate a derived score usingup to five other indicators(automated or manual) through a mathematical expression. These component indicators must already exist and have collected data.

Formula Indicators arenot calculated at view time; instead, they arepre-calculated during data collectionand stored like other indicator scores. This ensures consistent historical trending and optimal dashboard performance. Aggregates such as count or sum are handled by automated indicators, not formula indicators. Formula indicators also cannot referenceindicator threshold values, as thresholds are used only for KPI status evaluation and visualization, not for calculations.

ServiceNow documentation clearly states the five-indicator limit and emphasizes that Formula Indicators are meant forderived metrics, such as percentages, ratios, or normalized scores, making optionBthe only correct definition.

AnAutomated Indicatorin Platform Analytics is defined as aseries of measurements collected over timethat represent the performance of a process. These measurements are stored astime series data, allowing organizations to analyze trends, patterns, and historical performance. Automated indicators rely onindicator sourcesandscheduled data collection jobsto collect data at defined intervals, such as daily or hourly.

Option B describes asnapshot report, which represents data at a single point in time and does not support trending. Option C refers tobreakdowns, which categorize indicator scores for deeper analysis but do not define the indicator itself. Option D describes thedata collection job, which is a mechanism used by automated indicators but not the indicator definition. ServiceNow documentation explicitly states that indicators represent performance over time, making option A the correct and most complete description of an Automated Indicator.

AHistorical Collection Jobis designed to collect past data for a defined historical period and is typically executedone timeoron demand. Unlike scheduled collection jobs (daily, weekly, or monthly), historical jobs are not intended to run repeatedly.

ServiceNow documentation specifies that historical collections are initiated manually to backfill data for indicators that were created after records already existed. Running them on a recurring schedule could lead to duplicated or incorrect data. Therefore, the correct configuration isOnce or On Demand, making option A the correct answer.

In ServiceNow Platform Analytics, thecolor of the score displayed in a Score widgetis determined by theIndicator’s relationship to its targetin combination with theDirection setting(Maximize or Minimize) of the Indicator. This behavior is part of the KPI evaluation logic and is consistent across dashboards and KPI Details.

When an indicator has a defined target, Platform Analytics compares thecurrent scoreagainst that target. Based on whether the indicator is configured tomaximize(higher is better) orminimize(lower is better), the platform automatically assigns a visual status—such as green (on track), yellow (warning), or red (off track). This status directly controls thecolor of the score valueshown in the widget.

Chart colors, field styles, or widget-specific settings donotinfluence the score color. Those options may affect line charts or visual styling, but not KPI status coloring. ServiceNow documentation clearly states that KPI status and score coloring are driven bytarget evaluation logic, makingoption Athe correct and verified answer.