Salesforce Updated Plat-UX-101 Exam Questions and Answers by bobbi

The study guide identifies B. Tabs within the app's navigation bar as the customizable app-specific user-interface element.

A custom Lightning application is intended to provide a navigation environment tailored to the users and tasks associated with that app. The navigation bar is therefore an important configuration surface because it determines which tabs and destinations users can access directly while working within the application.

For a new team of service agents, selecting the appropriate navigation tabs can expose the objects and resources they need frequently while avoiding irrelevant destinations. This supports task efficiency and reduces unnecessary navigation.

Option A refers specifically to utility items for a mobile view. That is not the app-specific customization identified by the study guide in this scenario.

Option C refers to changing icons for custom objects. The question asks which part of the user interface specific to the app can be customized, and the answer key points instead to the navigation structure.

The UX principle is that an application should reflect the workflow of its intended audience. Configuring its navigation tabs allows the designer or administrator to prioritize the Salesforce destinations most relevant to those service agents.

Study Guide reference/topics: Lightning apps, navigation bar, tabs, service-agent UX, Declarative Design.

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A Screen Flow allows Salesforce administrators to guide users through a multi-step process using interactive screens. The flow can collect information, display contextual instructions, make decisions based on entered data, and progressively move the user through a complex workflow. That directly addresses the requirement to make a complicated internal process more engaging and easier to follow. Rather than exposing users to a large number of fields or asking them to understand the underlying process logic, a Screen Flow can progressively present only the information and actions needed at each step. Option A, Lightning Survey, is designed primarily for collecting feedback or responses. It does not serve as a general-purpose mechanism for guiding users through operational business processes. Option B, Process Builder, concerns automation logic rather than an interactive user experience. It does not provide the guided visual interaction described in the scenario. From a UX perspective, Screen Flow reduces cognitive load by turning a complicated process into a sequence of understandable interactions. It can also provide validation and contextual information as the user proceeds.

Study Guide reference/topics: Screen Flow, guided processes, progressive disclosure, process usability, Declarative Design.

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The correct answer is B. Lightning Design System Website. The study guide explicitly keys the Lightning Design System Website for this requirement.

The decisive requirements are that the UX Designer wants to explore sample code, observe how code changes affect the visual presentation, and do so without deploying anything to a Salesforce org. In the context of the study guide, the SLDS website is the resource designed to support exploration of Salesforce design-system patterns and component presentation without requiring an org deployment cycle.

Option A, the Developer Center's Lightning Component Library, is associated with component reference information and documentation, but it is not the resource keyed here for the real-time design exploration described.

Option C, a Sandbox Org, would require an actual Salesforce environment. That directly conflicts with the condition that the designer wants to experiment without deploying code to an org.

The broader SLDS principle is that designers and developers should be able to explore Salesforce visual patterns and component structures before committing implementation work to an environment. This accelerates iteration and reduces unnecessary deployment overhead during early experimentation.

Study Guide reference/topics: SLDS website, component exploration, sample code, rapid experimentation, Salesforce Lightning Design System.

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The uploaded study guide identifies C. Recognizing peers with badges as the correct answer.

The question is specifically about increasing customer engagement in an Experience Cloud portal that is already performing well. The study guide selects peer recognition through badges because it introduces a direct participation and recognition mechanism within the community experience.

Badges can acknowledge contributions or activity, creating a visible form of recognition between participants. In the context of the answer key, this is considered more directly related to engagement than changes focused mainly on presentation.

Option A, personalized branding, changes how the portal looks or feels for an audience, but branding alone does not provide the same participation-oriented mechanism.

Option B, customizing page layouts, can improve information organization, yet the portal is already described as performing well. Layout changes therefore do not target engagement as directly as recognition does.

The key distinction in the study guide is between experience presentation and community participation. If the objective is specifically to encourage engagement, a mechanism that acknowledges users' contributions provides a stronger engagement-oriented feature than simply changing visual design or layout configuration.

Study Guide reference/topics: Experience Cloud, customer engagement, peer recognition, badges, Declarative Design.

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