Salesforce Updated Plat-UX-101 Exam Questions and Answers by megan

The correct answer is A. In-App Guidance, as explicitly stated in the study guide.

The question contains two direct indicators: users need Floating or Docked Prompts, and administrators want to evaluate adoption through Salesforce reporting capabilities. The study guide associates those requirements with the out-of-the-box In-App Guidance feature.

In-App Guidance is used to provide contextual assistance directly within the Salesforce experience. The prompts can support users as they learn a new process without requiring them to leave their workflow for separate training material.

Option B introduces an AppExchange solution even though the requirement specifically asks for an out-of-the-box feature.

Option C, Screen Flow, can guide users through a business process, but it is not the feature identified by the guide for Floating and Docked Prompts.

The distinction is important: Screen Flow guides users through a structured transactional workflow, whereas In-App Guidance provides contextual adoption and learning assistance around the interface and process.

Because the administrative team also wants to assess adoption of the guidance, the study guide's answer fits both the instructional and measurement aspects of the requirement.

Study Guide reference/topics: In-App Guidance, Floating Prompts, Docked Prompts, adoption measurement, Declarative Design.

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The uploaded study guide identifies B. Prioritizing engagement over number of impressions as the strategy aligned with Relationship Design.

The distinction in the question is between depth of relationship and simple exposure metrics. Relationship Design is represented here by emphasizing meaningful engagement rather than merely maximizing how many times people see a message, product, or interaction.

An impression is fundamentally an exposure measure. A high number of impressions can demonstrate reach, but it does not necessarily indicate that users have developed a useful, valuable, or sustained relationship with the organization.

Engagement, by contrast, reflects active interaction. The study guide therefore associates it more closely with a relationship-oriented strategy.

Option A reverses the more meaningful emphasis by prioritizing outputs over outcomes. Relationship-oriented design is concerned with the value or effect created through an experience, not simply the volume of produced artifacts or activities.

Option C likewise emphasizes broadcasting product benefits rather than understanding customers. That framing moves away from the user-centered and relational orientation represented by the question.

Therefore, Cloud Kicks' strategy should focus on quality of engagement, treating meaningful interaction as more valuable than simple visibility or impression volume.

Study Guide reference/topics: Relationship Design, engagement, customer relationships, outcomes, Human-Centered Design.

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The correct answer is C. Key fields to complete before next Path stage, which the uploaded study guide confirms. Salesforce Path provides stage-oriented guidance for processes such as opportunities. Its major UX value comes from showing users where they are within the process and surfacing the information most relevant to each stage. Salesforce documentation states that a Path can expose up to five key fields per step, helping users focus on important information, together with contextual Guidance for Success. This makes key fields especially useful for onboarding. A new sales representative does not need to memorize every field or requirement associated with the opportunity lifecycle. Instead, the interface progressively surfaces the important information at the relevant stage, reducing cognitive load and reinforcing the intended business process.

Option A is not a standard defining capability of Path. Path does not primarily exist to supply integrated approval-automation buttons. Option B refers to a separate component and does not represent the core stage-specific onboarding functionality being tested.

One nuance is important: Path highlights key fields but does not inherently make those fields mandatory solely because they appear there; validation rules may be required when true enforcement is needed.

Study Guide reference/topics: Salesforce Path, key fields, onboarding, Guidance for Success, process guidance.

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