PeopleCert Updated ITIL-4-DITS Exam Questions and Answers by rachel

Comprehensive and Detailed Explanation From Exact Extract:

Digital technology is described in ITIL 4 as the convergence ofinformation technology (IT)andoperational technology (OT). This includes systems that control physical devices, processes, and infrastructure combined with traditional IT systems to enable end-to-end digital capabilities. Option B directly reflects this definition. Option C refers to a digital business, not digital technology. Option D is too narrow and option A misidentifies digital technology as an organizational function.

Comprehensive and Detailed Explanation From Exact Extract:

A digital strategy provides the foundational vision and goals that guide the planning and implementation of digital transformation. According to ITIL 4 Leader: Digital & IT Strategy, defining the digital strategy should always come first to ensure that transformation efforts are aligned with organizational goals and business value outcomes. Jumping into transformation without a strategic framework risks misalignment and wasted investment. Therefore, the correct approach is to first define the digital strategy, then develop a transformation plan based on that strategy.

Comprehensive and Detailed Explanation From Exact Extract:

Innovation, as described in ITIL 4 Leader: Digital & IT Strategy, involvesintroducing new ways of creating value—this includes adopting entirely new service creation models, delivery mechanisms, or business practices. The key term in the question is "completely new," which distinguishes it from incremental transformation. Operational technology (B) is a type of technology. Ecosystem disruption (C) involves market-level changes, not internal shifts.