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ITIL Updated ITIL-4-Specialist-High-velocity-IT Exam Questions and Answers by artie

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ITIL ITIL-4-Specialist-High-velocity-IT Exam Overview :

Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Exam Code: ITIL-4-Specialist-High-velocity-IT Dumps
Vendor: ITIL Certification: ITIL 4 Managing Professional
Questions: 96 Q&A's Shared By: artie
Question 12

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.

Which is the MOST appropriate approach?

Options:

A.

Send an email to the affected staff and ensure that as much detail as possible is included

B.

Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff

C.

Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

D.

Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained

Discussion
Question 13

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

Options:

A.

Progress iteratively with feedback

B.

Keep it simple and practical

C.

Optimize and automate

D.

Focus on value

Discussion
Question 14

Which value chain activity communicates the current status of all four dimensions of service management?

Options:

A.

Improve

B.

Engage

C.

Plan

D.

Obtain/build

Discussion
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Question 15

Which activity describes user-centered service design?

Options:

A.

Creating a service based entirely on technical requirements

B.

Balancing user experience with the technical and business requirements

C.

Prioritizing cost efficiency over user experience

D.

Developing services without user involvement

Discussion
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