Databricks Updated Databricks-Generative-AI-Engineer-Associate Exam Questions and Answers by rosanna

In the context of developing a chatbot for a company's internal HelpDesk Call Center, the key is to select data sources that provide the most contextual and detailed information about the issues being addressed. This includes identifying the root cause and suggesting resolutions. The two most appropriate sources from the list are:

Call Detail (Option D):

Contents: This Delta table includes a snapshot of all call details updated hourly, featuring essential fields like root_cause and resolution.

Relevance: The inclusion of root_cause and resolution fields makes this source particularly valuable, as it directly contains the information necessary to understand and resolve the issues discussed in the calls. Even if some records are incomplete, the data provided is crucial for a chatbot aimed at speeding up resolution identification.

Transcript Volume (Option E):

Contents: This Unity Catalog Volume contains recordings in .wav format and text transcripts in .txt files.

Relevance: The text transcripts of call recordings can provide in-depth context that the chatbot can analyze to understand the nuances of each issue. The chatbot can use natural language processing techniques to extract themes, identify problems, and suggest resolutions based on previous similar interactions documented in the transcripts.

Why Other Options Are Less Suitable:

A (Call Cust History): While it provides insights into customer interactions with the HelpDesk, it focuses more on the usage metrics rather than the content of the calls or the issues discussed.

B (Maintenance Schedule): This data is useful for understanding when services may not be available but does not contribute directly to resolving user issues or identifying root causes.

C (Call Rep History): Though it offers data on call durations and start times, which could help in assessing performance, it lacks direct information on the issues being resolved.

Therefore, Call Detail and Transcript Volume are the most relevant data sources for a chatbot designed to assist with identifying and resolving issues in a HelpDesk Call Center setting, as they provide direct and contextual information related to customer issues.

 Problem Context: The goal is to parse emails to extract certain pieces of information and output this in a structured JSON format. Clarity and specificity in the prompt design will ensure higher accuracy in the LLM’s responses.

 Explanation of Options:

Option A: Provides a general guideline but lacks an example, which helps an LLM understand the exact format expected.

Option B: Includes a clear instruction and a specific example of the output format. Providing an example is crucial as it helps set the pattern and format in which the information should be structured, leading to more accurate results.

Option C: Does not specify that the output should be in JSON format, thus not meeting the requirement.

Option D: While it correctly asks for JSON format, it lacks an example that would guide the LLM on how to structure the JSON correctly.

Therefore,Option Bis optimal as it not only specifies the required format but also illustrates it with an example, enhancing the likelihood of accurate extraction and formatting by the LLM.